• Lead app designer (iOS and Android) on the Account View UX design team (7), which is responsible for LPL's investor-facing platform.
• Drive information architecture for evolving financial products, including navigation models, account structures, and scalable frameworks that bring together investing, banking, insurance, and financial planning.
• Conduct large-scale competitive UX research, including an audit of 40+ financial apps and 700+ screens, and turn the findings into actionable design direction.
• Build AI-assisted research tools in Cursor that make large competitive research libraries searchable and turn lengthy industry reports into stakeholder-ready briefings.
• Create rapid, interactive prototypes with Figma and Cursor, including a reusable 60-screen app prototype, so stakeholders and research participants can experience ideas instead of imagining them.
• Plan and run user research on UserTesting.com (47 sessions across four recent studies), using AI to remove bias from scripts, synthesize findings, and share results as easy-to-read presentation websites.
• Explore AI-enabled workflows that connect Cursor, Figma, Figma Make, and the Decimal design system, and build Figma plugins that automate repetitive design tasks. Use Microsoft Copilot for UX copywriting, document analysis, and research synthesis.
• Partner with product owners, researchers, developers, and design leadership to meet business, compliance, accessibility, and brand standards, and share work in weekly cross-team design reviews.

• Responsible for creating low and high fidelity designs throughout the SDLC process, including wireframes, user flows, prototypes and other detailed visuals.
• Collaborated closely with Product Managers, Project Managers, Business Analysts, Technical Delivery Managers, and other company project stakeholders to ensure business and product requirements satisfaction.
• Participated in daily agile stand-ups and semi-weekly requirements and grooming meetings with team members from many different departments.
• Worked within an inclusive, human-centered design process involving numerous people that participated in research, testing, iterating and ultimately applying client feedback into the prototypes.
• Managed a small design team's workflow and deadlines to ensure accuracy and timely delivery of projects.
• Constructed ADA compliant designs flexible enough to display across multiple browsers, screen sizes, platforms and devices.
• Wrote and modified CSS using Visual Studio to match original designs, which included minor modifications to existing HTML mark-up, JavaScript and .aspx files.
• Created a unique company design system, an online style guide, and custom icons that I converted into fonts and added to the external css style sheet.
• Monitored web design trends and applied creative ideas to new and existing pages in our software suite.

• Consulted with clients to discuss website goals, developed a project management strategy and timeline.
• Wrote HTML and CSS to build responsive interfaces that spanned mobile, tablet, laptop and desktop viewports.
• Installed Wordpress and associated plugins, then customized CSS to match company’s style guidelines.
• Monitored websites with Google Analytics, Webmaster Tools and generated traffic with social announcements using HootSuite.
• Created variety of print materials for clients across many different types of industries through the years, including logos, icons, illustrations, data visualizations, brochures, newsletters, magazines, posters, advertisements, calendars, business cards, rack cards, etc.

Responsive UI designed for Allstate Benefits, which showcases consistent mobile, tablet, laptop and desktop experiences.

• Designed ads, brochures, postcards and inserts for companies in 5 US markets.
• Worked in a team-oriented environment with 8 other artists to produce over 80 magazines, postcards and inserts annually.
• Multi-tasking abilities required daily, including sales rep phone calls, special projects and incoming ads from our company art ticket system.
• Converted print ads to be displayed on CouponClipper.com.
• Trained new sales reps and graphic designers about technical and procedural standards for incoming art workflow.

• Originally built www.ChillSkinz.com using Magento (eCommerce Content Management System). Current website is not my design.
• Created banner ads and carousel graphics for online coupon offers and web specials.
• Designed Chill Skinz and Energy Armor print marketing deliverables, including packaging, custom labels, POS boxes, sell sheets, etc.

• Created 16-page magazines monthly for Knoxville Seniors’ Scoop, Spokane Metro Woman and Bay Area Kids Directory.
• Designed banner ads based off print campaign for online advertising and client Facebook pages.
• The magazines used to be accessible via Issuu.com/chrismetzner.

• Designed 20+ ads daily for hotel directories all around the nation (Southern Hospitality: Jacksonville, FL).
• Responsible for creating all custom requested artwork for new stationary, brochures and logos (FC Office Products: Jacksonville Beach, FL).
• Supervised art production and pre-press operations, trained intern designers, designed 1 or 2 color print jobs (AlphaGraphics: Wilmington, DE).

Education

• Frostburg State University

  Frostburg, MD

  Bachelor of Fine Arts, 1998

• Royal Melbourne Institute of Technology

  Melbourne, Australia

  Study abroad program for graphic design, 1997

Published Work

• Presenting Data Effectively: Communicating Your Findings for Maximum Impact

  by Stephanie D. H. Evergreen

• Data Visualization, Part 2: New Directions for Evaluation

  by Tarek Azzam

• The Logic Model Guidebook, Second Edition

  by Wyatt Knowlton, Phillips

• “Chris Metzner on Presentation Blues… and Reds and Yellows”

• “DVR Week: Veronica Smith and Chris Metzner on Creating a Fuzzy Logic Model on a Budget”

• “EPE Week: Matt Keene on Fuzzy Logic Models – Embracing and Navigating Complexity”

Awards & Certificates

• LPL Financial - Hackathon logo contest winner (2023)
• LoanLogics - “Interdepartmental Cooperation” Award Nominee (2018)
• LoanLogics - “Excellence” award winner (2017)
• LoanLogics - “Action” Award 2017 Nominee (2017)
• LoanLogics - “Urgency” Award 2016 Nominee (2016)
• American Evaluators Association Member (2011 - 2013)
• 2011 EEN Forum Honoree (June 2011)
• MINT Magazine Employee of the Quarter (October - December 2009)
• 1st Place (Graphic Design) - FSU Student Art Show (May 1998)
• Numerous other certifications listed on LinkedIn